Privacy notice

Privacy Policy

This Privacy Policy describes how Caffè Santacruz ("we," "us," or "our") collects, uses, and discloses information when you visit our website, use our mobile application, or interact with our services (collectively referred to as the "Services"). We value your privacy and are committed to protecting your personal information. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information
We may collect personal information that you provide to us when you use our Services. This may include:

1.1.1 Contact Information: such as your name, email address, phone number, and shipping address.

1.1.2 Account Information: such as your username, password, and preferences.

1.1.3 Communications: any information you provide when you contact us or interact with our customer support.

1.2 Usage Information
When you use our Services, we may automatically collect certain information about your device, browsing actions, and patterns. This may include:

1.2.1 Log Data: such as your IP address, browser type, operating system, and referring/exit pages.

1.2.2 Device Information: such as your device ID, and device type.

1.2.3 Usage Details: such as the pages you visit, the links you click on, and the features you use within our Services.

1.2.4 Cookies and Similar Technologies: we may use cookies, web beacons, and other tracking technologies to collect information about your online activities.

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Provide and Improve our Services: To deliver and personalize our Services, communicate with you, respond to your inquiries, and provide customer support.

2.2 Process Transactions: To process your orders, complete purchases, and provide you with related services such as shipping and tracking.

2.3 Analytics and Marketing: To analyze trends, monitor usage patterns, improve our Services, and send you promotional materials and offers that may be of interest to you.

3. Information Sharing and Disclosure

We don't share your information with any 3rd parties.

4. Your Choices

4.1 Account Information: you can review and update your account information by logging into your account settings. You may also contact us to request access, correction, or deletion of your personal information. However, please note that we may retain certain information as required by law or for legitimate business purposes.

4.2 Cookies: most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that certain features of our Services may not function properly without cookies.